Information We Collect

We gather information that helps us provide better SEO and digital marketing services. This includes both information you provide directly and data we collect through your use of our website and services.

Information You Provide

• Contact details when you fill out forms or request consultations
• Business information including company name, industry, and website details
• Communication records from emails, calls, and meetings
• Payment information for service transactions
• Feedback and survey responses about our services

Information We Collect Automatically

• Website analytics data including page views and user behavior
• Technical information such as IP address, browser type, and device details
• Search engine ranking data for client websites we monitor
• Performance metrics related to SEO campaigns we manage

How We Use Your Information

Your information helps us deliver effective SEO services and maintain strong client relationships. We're selective about how we use your data — it's always purposeful and related to our business relationship.

We also use your information to communicate service updates, share industry insights that might benefit your business, and provide technical support. Sometimes we'll reach out with relevant case studies or new service offerings that align with your goals.

For business operations, we process your data to manage invoicing, maintain client records, and ensure we're meeting our service commitments. This helps us stay organized and provide consistent service quality.

Data Sharing and Third Parties

We work with selected partners and tools to deliver comprehensive SEO services. Here's how your information might be shared and with whom.

Service Partners

• SEO analytics platforms for tracking search performance
• Marketing automation tools for email communications
• Cloud storage providers for secure data backup
• Payment processors for handling service fees

These partners are bound by strict data protection agreements. They can only use your information for the specific services they provide to us — never for their own marketing or other purposes.

Legal Requirements

We may disclose information when required by Taiwan law enforcement, court orders, or regulatory authorities. We'll notify you of such requests unless legally prohibited from doing so.

Your Rights and Control

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond within 15 business days and verify your identity before processing your request.

Data Security and Protection

We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure.

Technical Safeguards

• SSL encryption for all data transmission
• Secure cloud storage with regular backups
• Multi-factor authentication for team access
• Regular security audits and vulnerability assessments

Organizational Measures

Our team receives regular privacy training, and we limit access to personal information based on job responsibilities. We maintain detailed logs of who accesses what information and when.

In the unlikely event of a data breach affecting your personal information, we'll notify you within 72 hours and provide clear information about what happened and what steps we're taking to address it.

Data Retention

We keep your information only as long as necessary to provide our services and meet legal requirements.

For prospects who don't become clients, we typically retain contact information for two years to follow up on potential opportunities, unless you request earlier deletion.

Financial records are kept for seven years as required by Taiwan tax regulations. Technical data like website analytics may be retained longer in aggregated, anonymized form for industry research and service improvement.

International Data Transfers

Some of our technology partners operate servers outside Taiwan. When we transfer your information internationally, we ensure appropriate safeguards are in place.

We work primarily with partners in countries with adequate data protection laws or use standard contractual clauses approved by privacy authorities. Major platforms we use include Google Analytics, Microsoft Office 365, and Amazon Web Services — all of which provide strong privacy protections.

You have the right to obtain information about international transfers of your data and the safeguards we've implemented to protect it during these transfers.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and help us understand how our site is used.

Essential Cookies

These cookies are necessary for basic website functionality, such as remembering your preferences and maintaining your session as you navigate between pages.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. This helps us identify popular content and improve user experience. You can opt out of Google Analytics tracking by installing their browser add-on.

Most browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use some website features.

Updates to This Policy

We review and update this privacy policy annually or when significant changes occur in our data practices or legal requirements.

When we make important changes, we'll notify active clients by email and post the updated policy on our website with a prominent notice. For minor updates like contact information changes, we'll simply update the "last modified" date below.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.